Trotec service covers JobControl parameter maintenance, certified material database, Atmos extraction and filter media, CO2 tube and fiber source reconditioning, plus four-region field coverage across the USA (Plymouth, MI), Canada, Singapore and EMEA. All service activities are logged against machine serial number.
Each capability tile below lists the SOP, response target and deliverables. When you submit a service request we route it to the named owner in our service pod — no call-centre routing, no ticket drift.
New material qualification, JobControl profile tuning and version-controlled parameter libraries imported into your production machines.
TroLase, TroGlass, TroPly and TroTec certified laser materials with traceability lot numbers, published JobControl profiles and RoHS / REACH declarations.
Sized extraction systems matched to bed footprint and substrate mix. Filter-media change interval predicted from substrate profile, not fixed schedule.
Qualified source supplier network (Coherent CO2, IPG / nLight fiber) and authorised reconditioning / exchange programme for EOL laser modules.
Lens cleaning SOP, replacement schedule and supply of ZnSe / Si / fused-silica optics with anti-reflective coatings matched to machine and power class.
North America (Plymouth, MI HQ), Canada, Singapore and EMEA field service. Target on-site response published per service contract.
On-site and remote operator training covering JobControl, laser safety under IEC 60825-1 / ANSI Z136.1, and application-specific best practice for signage, marking and industrial cutting.
SpeedMarker and Speedy workstation integration with production MES / ERP via OPC-UA, REST or I/O. Barcode scanner pre-load and finished-mark verification.
Documentation support for FDA UDI 21 CFR 830, EU MDR 2017/745, MIL-STD-130 and ISO/IEC 16022 marking audits. JobControl record retention advisory.
| Consumable | Compatible systems | Typical change interval |
|---|---|---|
| Focus lens (ZnSe) | Speedy 100 / 300 / 360 flexx / 400 flexx / 500 | 6-12 months typical |
| F-Theta lens 160 mm | SpeedMarker 300 / 1350 | On contamination or damage |
| Beam-combiner mirror | Speedy flexx series | 18-24 months typical |
| Honeycomb cutting table | Speedy 300 / 360 / 400 / 500 | 12-18 months production |
| HEPA / activated-carbon filter | Atmos Duo / Mono extraction | 3-9 months, substrate-dependent |
| Nozzle & air-assist plate | All Speedy / SP | On wear inspection |
Share your machine serial numbers and shift pattern — we'll return a response tier (NBD, 48-h, 72-h), parts stocking plan and preventive-maintenance schedule, priced per machine per year.